Food Parcels.
Prescription Collection.
A Listening Ear.

The CARE Project offers a food bank, prescription collection service and a telephone support line for anyone who needs it.
food bank caerphilly

Get Help


02921 880 212 option 0


Once you have requested help through our telephone support service or through our online support, someone will be in touch with you within 24hours (Mon-Fri, 9am-12pm) to confirm your request. It’s really important that we confirm your request with you before we action it, so make sure you give us the correct contact information.


Once everything has been confirmed, sit back and let us take care of the rest. We’ll be delighted to help you with providing you a food parcel, delivering a prescription, or setting up a time to chat over the phone.

Need help again?

Simply repeat the steps! We’re more than happy to help you as often as you need*. However, if you need more than three food parcels within a calendar year, you will need a referral.

*We reserve the right to cap the number of parcels and/or referrals given to any service user in order to ensure the system is being used correctly and that parity is shown to all service users.


For Service Users...

What is a Referral?

If you receive food parcels from us, you are able to request 3 in any calendar year before you need the support of another organisation in order to continue receiving them...
To continue being able to request food parcels from us after your 3 food parcel limit, you would need to get in touch with one of our referral partners, who will contact us to refer you. They will then give you a referral number which you can use to continue requesting parcels.

How long do referrals last?

Once you have a referral number from one of our partners, the referral will last for 90 days, after which the referral number expires.
We hope that after this point you will find yourself in better circumstances. However, if after 90 days you're still in need of help from us, you can simply ask your referral partner to refer you again. They will issue you with a new referral number and you can continue to request food parcels from us. We reserve the right to monitor the number of referrals a service user has, and limit that number if we feel that the system is being abused.

Where can I get a referral for long term support from the CARE Project?

We have a number of amazing organisations working with us to provide support to those in genuine need. Hover to find out more...
Are you looking for someone to refer you to the CARE Project for long-term support? You've come to the right place...
Find a Referral Partner

For Organisations...

What are Referral Partners?

Referral Partners are professionals and organisations operating in our service areas who can access long term provision of food parcels, prescription collections and emotional support for their clients.
Partnerships with other organisations who have a vision to see positive change in our world is crucial if this vision is to become a reality. We're looking to make connections...
Find out more about partnering with The CARE Project

How can my organisation sign up to be a Referral Partner?

Signing up to be a Referral Partner is an easy process. Simply hover over this box to find out how you can partner with us...

Sign up today

We're always looking for organisations who work in the public and charitable sector to join us in improving people's lives. Our sign up process is simple, so why don't you enrol with us today?
Sign up to be a Referral Partner

What sort of services can we refer people for?

The CARE Project provides food parcels, prescription delivery, Click & Collect shopping pickups and an emotional support service...
Service Users need a referral for long term help with food parcels. Referring is optional for our other services, however we do encourage Referral Partners to make referrals for all services as it puts people on our radar, and Referred Service Users are able to gain access to other types of support such as financial assistance if they are eligible, and life skills training.


How do I get help?

Please see above if you are in need of support from the CARE Project.

How can I volunteer at The CARE Project?

We're really glad that you're considering volunteering with us. Please see our volunteering pages to find out more about the opportunities that are available.

How can I donate?

Thank you for being willing to donate to the charity!


We are able to accept any ambient food (i.e food that goes in the cupboard or doesn't need to be in the fridge/freezer) and unopened toiletries at our charity HQ between the hours of 9am and 3pm, Monday to Friday. 


Whilst donations of food are always appreciated, it costs us a lot of money to run the charity. We have bills such as electric and gas to pay, as well as insurance for our vehicles and volunteers, fuel for our deliveries, stationery costs, and of course some pay for the members of staff who work around the clock to make all this happen.

We'd really appreciate it if you could consider donating money to us. Regular donations, no matter how small, will significantly help us to secure the future of the charity and ensure that the charity continues to grow and develop, and respond to the challenges that people face in our communities.

To donate towards our work, please click here.

What are your opening hours?

Our Support Lines are open Monday-Friday between the hours of 9am and 12pm.

Food Parcel deliveries are made within 48hours of receiving a request (business hours only), and are done between the hours of 4:30pm and 8:30pm.

The Parish Trust Offices are open between 9am and 3pm Monday-Friday.

Are the food parcels the same as the Bag a Bargain scheme?

No. Our Bag a Bargain Scheme is a separate project which aims to reduce food waste by distributing food from large suppliers which are unable to be used in food parcels.

The food given out in these bags is solely from large suppliers and not made up of donations from the General Public. 

To find out more about this scheme, please click here.

As professionals and organisations in the local area who come face to face with the people of our communities, you are the people best placed to point people in the right direction when they are in need.

We want to work with local organisations to address need in our communities. A number of organisations can sign up to be a Referral Partner with us…

– Schools / Education Establishments

– Churches / Places of Worship

– Social Services

– Jobcentre

– Local Councillors / MP

– Citizens Advice

– GP Surgeries

– Health Visitors

– Housing Association, Warden of Sheltered/Assisted Housing etc.

– Other charities who help people in need.

This list is non exhaustive.


When it comes to being a Referral Partner with the CARE Project, you will assist us in identifying those who are in need of practical assistance with food, prescription collection and/or pastoral care so that we can help improve their circumstances.

Poverty comes in many different kinds, whether that is financial, mental, emotional, technological, physical, or another type of poverty. Our work is to mitigate against such poverties by addressing the immediate need and then working with service users to prevent their situation getting worse.

As a Referral Partner, you would have access to our online system which would allow you to refer people to us. All referrals will have access to help for 90 days at a time before needing to be referred to us again if their circumstances haven’t improved.

All you need to do is have a chat with potential Service Users during the course of your work, and identify if they are in need of help. If they are, fill in the form and we’ll do the rest! We trust your expertise as the Referral Partner, so there isn’t a complicated eligibility criteria form to go through… you simply make the judgement using your own established systems and methods.

Name of OrganisationType of OrganisationAddress
ABUHB – NHS Health Visitors at Parc-y-Felin ICCGP / Medical EstablishmentParc-y-Felin ICC
Parc-y-Felin Street
CF83 3AH
Age Cymru GwentCharity12 Baneswell Road
NP20 4BP
Bags of KindnessOther20 Bryntirion
CF83 8AS
Bedwas High SchoolSchool / Education EstablishmentNewport Rd,
Caerphilly CF83 8BJ
Bedwas Infants SchoolSchool / Education Establishment13 St Mary Street
CF83 8EE
Bedwas, Trethomas and Machen Community CouncilCouncilBedwas & Machen Community Council
Council Offices, Newport Road, Bedwas
CF83 8YB
Bethel Baptist Church PenyrheolChurch or Religious OrganisationStation Terrace, Penyrheol,
CF83 2RH
Bethel Baptist Church/The Rock, BedwasChurch or Religious OrganisationChurch Street
CF83 8ED
Bridging TogetherOther28 Graham Court
Lansbury Park
CF83 1RE
Caerphilly Council Housing and TenancyHousing Association / OrganisationBusiness & Technology Centre
Tredomen Business Park
CF82 7FN
Caerphilly County Borough Council (St Martins Ward)Council29 St David’s Way
Watford Farm
CF82 1EY
Caerphilly County Borough Council – Social Services at Woodfieldside Business ParkCouncilUnit 6, Woodfieldside Business Park
Penmaen Road
NP12 2DG
Caerphilly County Borough Council – Ty’r FesenHousing Association / Organisation1 Heol Awstin
CF83 1GR
Caerphilly County Borough Council Employment MentorsCouncilCaerphilly County Borough Council
Penallta House, Tredomen Buisness Park
Ystrad Mynach
CF82 7PG
Caerphilly County Council Community Regeneration TeamCouncilCaerphilly County Borough Council
Penallta House, Tredomen Buisness Park
Ystrad Mynach
CF82 7PG
Caerphilly Probation ServiceNational Probation Service
Caerphilly Probation Office,
Unit 1 De Clare Court,
CF83 3HU
Children with Disabilities Team, CCBCSocial ServicesTy Pontygwindy, 7 De Clare Court,
5 Sir Alfred Owen Way, Pontygwndy Industrial Estate
CF83 3HU
Cwmaber Infants SchoolSchool / Education EstablishmentBryngelli Terrace
CF83 4FF
Denscombe Health Centre – Health VisitorsGP / Medical EstablishmentRear of Ludlow Street
cf83 1gg
Disability Can DoCharity1 Bryn Lane, Pontllanfraith
NP12 2PG
Draethen Waterloo & Rudry Community CouncilCouncilThe Old Smithy
First Love Community Church
Church or Religious Organisation24 Coronation Terrace
CF83 4HU
Gateway Church CaerphillyChurch or Religious Organisation5 Wesley Road
Castle View
CF83 1SS
Glynderw Sheltered HousingHousing Association / OrganisationChurchill Park
CF83 3EZ

Graig Y Rhacca Primary and Nursery Community SchoolSchool / Education EstablishmentAddison Way
Graig Y Rhacca
CF83 8WW
Graig y Rhacca Residents AssociationResidents Association59-71 Grays Gardens
Graig y Rhacca
CF83 8TQ
Gwent PolicePublic/Emergency ServiceBedwas Police Station
36 Church Street
CF83 8EB
H PAD (Prevention of Youth Homelessness)Public/Emergency ServiceCrumlin Institute Community Education & Youth Centre
Crumlin Square
NP11 4QD
Hafod Deg Resource Centre
(Caerphilly County Borough Council – Community Regeneration)
CouncilHafod Deg Resource Centre
High Street
NP22 5LP
Hendre Infant SchoolSchool / Education EstablishmentSt Cenydd Road
CF83 2RP
Hendredenny Park Primary SchoolSchool / Education EstablishmentGroeswen Drive
CF83 2BL
ISCAN WestGP / Medical EstablishmentCaerphilly Children’s Centre, Heol Las
Cwrt Llanfabon, Energlyn
CF83 2WP
Job Centre CaerphillyJob CentreJob Centre
Castle Street
CF83 1UA
John Taylor
Councillor for Aber Valley Ward, Caerphilly County Borough Council
Council7 Danygraig
CF83 4BJ
Lindsay Whittle – Councillor for Penyrheol WardCouncil4a Church Road,
CF83 4DL
Love CaerphillyChurch or Religious OrganisationN/A
Machen Primary SchoolSchool / Education EstablishmentCommercial Rd,
CF83 8NB
Nant-y-Parc Primary SchoolSchool / Education EstablishmentCommercial Street
CF83 4GY
NYAS ( National Youth Advocacy Service)Other3 Mountain Road, Caerphilly,
CF83 1HG
Plasyfelin Primary SchoolSchool / Education EstablishmentLewis Drive
Churchill Park
CF83 1EH
Platfform Caerphilly Supported Housing
Housing Association / OrganisationThe Office, Ty Oborne
1 Acre Close
CF83 3RU
PoblHousing Association / OrganisationPobl
Exchange House
The Old Post Office, High Street,
NP20 1AA
Risca Community Comprehensive SchoolSchool / Education EstablishmentPontymason lane
NP11 6YY
St Cenydd Community SchoolSchool / Education EstablishmentSt Cenydd Road
CF83 2RP
St James Primary School
School / Education EstablishmentPen Y Cae
Mornington Meadows
CF83 3GT
St. Martin’s SchoolSchool / Education EstablishmentHillside
CF83 1UW
The Basement, Caerphilly Youth ServiceSchool / Education EstablishmentThe Basement C/O Blackwood Library
192 High Street
NP12 1AJ
The Federation of Bedwas Junior and Rhydri Primary SchoolsSchool / Education Establishmentc/o Bedwas Junior School
Church Street
CF83 8EB
The Parishes of Bedwas, Machen, Michaelston-y-Fedw & RudryChurch or Religious OrganisationSt. Thomas’ Church
Heol yr Ysgol
CF83 8FL
Ty’n y Wern Primary SchoolSchool / Education EstablishmentTy’n y Wern Primary School
Heol yr Ysgol
CF83 8FL
United WelshHousing Association / OrganisationY Borth
13 Beddau Way
CF83 2AX
United Welsh (Cole Court)Housing Association / OrganisationCole Court Manager’s Office
Mornington Meadows
CF83 3QN
Van Community CouncilCouncilVan Community Centre
Porset Park
CF83 2YD
Ysgol Gymraeg CaerfilliSchool / Education EstablishmentHeol Pontygwindy
CF83 3HG

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