The CARE Project · Caerphilly Food Bank
Food. Essentials.
A friendly voice.
The CARE Project is The Parish Trust’s food bank and essential items service for households across the CF83 area. We are kind, practical and here to help. There is a short form or a phone call, and we will guide you through it — no judgement, just support.
CARE Project: press option 0 when you call. Office: option 1.
- No referral for your first three parcels each year
- Mon–Fri, 9am–2pm
- Free, confidential and judgement-free
What we do
Practical help, without the runaround
Whether you are short of food this week or need a hand with everyday essentials, we will treat you with dignity and find the right support for your household.
Food parcels
A balanced parcel of store-cupboard staples, fresh items when we have them, and the basics for a week of family meals.
Essential items
Toiletries, cleaning products, baby essentials and household basics that make a tight budget go further.
A friendly voice
Call us and speak to a real person. We will confirm what you need and arrange collection or delivery.
Community meals
Our Lunch Club turns good surplus food into a warm meal. Everyone is welcome, and you pay as you feel.
You do not need a referral for your first three food parcels in a calendar year. After that, a referral partner can help you continue.
How it works
Live impact · 2026
The difference, in real numbers
Every parcel represents a household that did not have to choose between eating and heating. These figures come straight from our Help Hub.
See how the Help Hub worksLive figures from the Help Hub · updated 8 November 2026
Donation list
What we need most right now
Our shelves move quickly. These are the items that make the biggest difference to a parcel this week — tick what you can pick up and take the list shopping with you.
How it works
Three simple steps
You do not need to explain your whole story. Tell us what you need, and we will take it from there.
- 01
Request
Call 02921 880 212 and choose option 0, or request support through the Help Hub. A real person will take your details.
- 02
Respond
We confirm what you need and check the details with you. This matters: we only act once we know we have the right household, contact number and collection plan.
- 03
Receive
We prepare your parcel and arrange collection or a home delivery. Then you can focus on the week ahead — not on where the next meal is coming from.
Ready to ask for help?
The quickest route is the Help Hub. It takes a few minutes and keeps everything in one place.
Do I need a referral?
Not for your first three food parcels in a calendar year. After that, a referral from a partner organisation lets you continue. A referral lasts 90 days and can be renewed by your referral partner if you still need support.
Can you deliver?
Yes — delivery can be arranged when collection is not possible. Tell us when you request support and we will work out the best option for your household.
What if I need help again?
Simply ask again. We are happy to help as often as you need, within the three-parcel limit before a referral is required. We may cap repeat requests where the system is being misused, so that support stays fair for everyone.
Help Hub
The Help Hub is the front door
One account. One place to ask for support, track a request and make a referral. If you would rather speak to someone, the phone is always answered by a person.
- Request food, essentials and other support
- Track what you have asked for and what happens next
- Make and manage referrals as a professional
- One account for CARE, Baby Bank and family support
Already registered? Sign in to the Help Hub. New here? Choose “Service user” or “Referral partner” when you register.
Here for you, whatever you’re facing.
Mon–Fri, 9am–2pm · option 0 for CARE
Rescue food · save money
Good food. Small price. Less waste.
Surplus fresh food from our CARE Project, saved from waste and packed into surprise bags. Reserve online, pay securely and collect at the stated time. Everyone is welcome — no referral needed.
Collection from The Parish Trust Warehouse · 17:00–18:30.
7, Roundabout Court, Bedwas House Industrial Estate, Bedwas, Trethomas and Machen, Bedwas, Caerphilly County Borough, Wales, CF83 8FS, United Kingdom
View on map
Our work
Inside the CARE Project
A typical week: sorting, packing, loading and delivering — mostly by volunteers, always with care.
Donate
Turn a tin into a lifeline
Every donation stays local. A bag of shopping, a few hours of your time or a regular gift all help us keep the shelves stocked for the next household that needs us.
Donate food and essentials
Drop items at 7 Roundabout Court, Monday to Friday, 9am–2pm. Please check our live list first — it saves volunteers time and makes sure nothing goes to waste.
Give money
Financial gifts let us buy exactly what is missing, including fresh food and household basics. Regular giving helps us plan ahead.
£10 can put fresh fruit and vegetables into a family parcel.
Donate onlineVolunteer
Sort donations, pack parcels, drive deliveries or help at Lunch Club. A few hours a week makes a real difference.
A morning of sorting helps us pack dozens of parcels.
Join the teamCould your organisation become a referral partner?
If you work with people who need food or essential items, you can refer them for ongoing support through the Help Hub.
Good to know
Questions, answered
Who can use the CARE Project?
Anyone in the CF83 area who is struggling to afford food or essential items. You do not need to be referred for your first three food parcels in a calendar year, and you do not need to prove anything to us.
What is in a food parcel?
A typical parcel includes store-cupboard staples such as pasta, rice, tinned food, cereal, tea and coffee, plus fresh items when available and household essentials. Contents vary depending on what has been donated that week.
Can I choose what I receive?
Tell us about allergies, dietary needs or a household with no cooking facilities when you request support. We will do our best to adapt the parcel. We cannot guarantee specific brands or items.
Do you deliver?
Yes, where collection is not possible. Delivery is arranged when we confirm your request. Because of safeguarding and volunteer capacity, we plan routes rather than promising a specific time slot.
How many times can I ask for help?
You can request three food parcels in a calendar year without a referral. After that you will need a referral partner to refer you. A referral lasts 90 days and can be renewed if needed.
How do I become a referral partner?
Register as a referral partner through the Help Hub or call the office on 02921 880 212 and choose option 1. We will talk through the process and set up your account.
Can I donate clothes or furniture?
Our CARE Project focuses on food and essential items. Baby clothing and equipment go to the Baby Bank. For anything else, please call before bringing it so we can point you in the right direction.
Still not sure? Talk to the team — we would much rather you asked.
Contact
Talk to the CARE Project
Call us, email us or come to the door. If you are not sure whether we can help, please ask — that is what we are here for.
Office: option 1
Monday to Friday
9:00am–2:00pm7 Roundabout Court, Bedwas House Industrial Estate, Bedwas, Caerphilly, CF83 8FS
Get directionsSend a message
Contact the CARE Project
Use this form for general enquiries, donation offers, volunteering or referral-partner questions. If you need food support, the quickest route is the Help Hub or a phone call.
